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jenuesse health

First they throw the flowers. Then they throw the pot.

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November 05, 2015

Please check out this new article I've written for the athenahealth Health Leadership Forum, one in an occasional series. Comments are welcome there or here.

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March 15, 2016

With 4646 blog posts dating back to August 2006, it's time to end this adventure. After over 9-1/2 years of almost daily output, I will cease adding new posts to this blog. Why? The main reason is that it is simply time to move on to other pursuits. The time and effort spent conceiving, researching, writing, and editing articles has pushed off other projects that I've had in mind for several years. I'd like to focus on those. I'm deeply appreciative of my loyal and engaged readers. They commented directly on the blog over 22 thousand times, and many have also sent private emails with their observations. The readers have been polite, respectful, attentive, and thoughtful, and I cherish the time we've spent together. I'm also grateful to members of the Fourth Estate with whom I have corresponded on many of the topics covered here. Sometimes we have sourced one another, sometimes we have collaborated, and sometimes we have offered mutual support in the face of h...

Queensland exploration of the prophetical approach to leadership training

January 04, 2016

Queensland Health was an organization under a great deal of pressure several years ago because of safety and quality issues. In fact, in 2005, the Queensland Government announced an independent review of QH’s administrative, workforce and performance management systems, with focus on issues of bullying and intimidatory behavior in the workplace. Among other things, what developed was an interesting approach to leadership training employed during the remediation of those issues. I had not heard about this method and was curious to learn more. What I discovered is that the approach is qualitatively equivalent to the kind of simulation used to teach clinicians how to deal with unexpected situations. Here, though, the vehicle is a drama-based interactive case study, a "prophetical." Here are some excerpts from the article (sorry, payment required): The prophetical is a form of applied theatre which draws inspiration from two words. In the prophetical, the pla...

Callahan tells about stories

March 13, 2016

With a plethora of books about the value and importance of storytelling, we might wonder if another could offer any value. Well, the answer is yes, emphatically. Shawn Callahan's about-to-be released book Putting Stories to Work: Mastering Business Storytelling , is a must-have for your actual or digital library. It is available now on pre-order and will be on the "bookshelves" on March 20. Shawn is the founder of Anecdote , the world’s largest business storytelling company. His book is engaging and wise, and yes, replete with useful stories. His advise is concise and helpful, and--unsurprisingly--he has a way with words! Let me provide some excerpts. First, this teaser: Natural as it is for us to tell stories, as soon as we enter a meeting, begin a presentation or start a formal conversation with a colleague, all our stories disappear. We bring forth our most authoritative voice and opine away, saying things like: ‘There are three key points here...’ and ‘I th...