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Please check out this new article I've written for the athenahealth Health Leadership Forum, one in an occasional series. Comments are welcome there or here.
With 4646 blog posts dating back to August 2006, it's time to end this adventure. After over 9-1/2 years of almost daily output, I will cease adding new posts to this blog. Why? The main reason is that it is simply time to move on to other pursuits. The time and effort spent conceiving, researching, writing, and editing articles has pushed off other projects that I've had in mind for several years. I'd like to focus on those. I'm deeply appreciative of my loyal and engaged readers. They commented directly on the blog over 22 thousand times, and many have also sent private emails with their observations. The readers have been polite, respectful, attentive, and thoughtful, and I cherish the time we've spent together. I'm also grateful to members of the Fourth Estate with whom I have corresponded on many of the topics covered here. Sometimes we have sourced one another, sometimes we have collaborated, and sometimes we have offered mutual support in the face of h...
With a plethora of books about the value and importance of storytelling, we might wonder if another could offer any value. Well, the answer is yes, emphatically. Shawn Callahan's about-to-be released book Putting Stories to Work: Mastering Business Storytelling , is a must-have for your actual or digital library. It is available now on pre-order and will be on the "bookshelves" on March 20. Shawn is the founder of Anecdote , the world’s largest business storytelling company. His book is engaging and wise, and yes, replete with useful stories. His advise is concise and helpful, and--unsurprisingly--he has a way with words! Let me provide some excerpts. First, this teaser: Natural as it is for us to tell stories, as soon as we enter a meeting, begin a presentation or start a formal conversation with a colleague, all our stories disappear. We bring forth our most authoritative voice and opine away, saying things like: ‘There are three key points here...’ and ‘I th...
The Risk Management Foundation of CRICO recently supported a research program to test the effectiveness of 360 degree reviews in influencing surgeons' communication and behavioral skills. The results were just published in the Journal of the American College of Surgeons . The context was important: The program was deployed as part of a long-standing, surgical chief-led patient safety and quality collaborative. The collaborative had previously constructed a Code of Excellence (COE), an explicit description of behaviors expected of all surgeons within their departments. The 360 degree evaluation process was designed to assess progress towards these standards. Here's how the study was designed: Three hundred and eighty five surgeons in a variety of specialties [in the Harvard hospitals] underwent 360-degree evaluations with a median of 29 reviewers each. Beginning six months after evaluation, surgeons, department heads, and reviewers completed follow-up surveys evaluating...
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